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Store Support

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FAQ

Account questions

Shipping questions

Ordering questions

Miscellaneous questions


How do I create a store account?

Simply click Sign in/register at the top left of any store page. (This link will only appear if no one is currently logged into their store account in your browser. On mobile devices, you may see only a person icon, instead of a Sign in/register link.) Fill out the registration form and click the Create Account button. You will be sent an email with instructions to verify your email address, which completes the registration process.

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What do I do if I don't receive my activation email?

The most common reason an email is not received from the bookstore is due to communication being blocked by a firewall or ISP. The emails may have been filtered into your email program’s junk folder as well. Please check your settings—ensure communication from AnswersInGenesis.org is approved.

You can request another verification email from your account page.

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How do I log in and out of my store account?

To log in, simply click Sign in/register at the top right of any store page.

To log out, click your name at the top right of the page, and then click the "Sign out" link. (On mobile devices, you may see only a person icon, instead of your name.)

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How do I change my password?

Your password can be changed from your account page. From there, click the "Edit my information" button.

While logged in, you can access your account page from any page in the store. Simply click your user ID, which will appear in the header.

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How do I update my account’s email address?

Your email address can be changed from your account page.

While logged in, you can access your account page from any page in the store. Simply click your user ID, which will appear in the header.

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How do I change my billing and shipping information?

This information can be changed from your account page.

While logged in, you can access your account page from any page in the store. Simply click your user ID, which will appear in the header.

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Can I view my order history?

Yes. This information can be accessed from your account page. Just choose the "Order History" option from the account menu.

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What items don’t qualify for free economy shipping?

Special charges apply to bulk cases which are sold at significant savings per item. We are unable to provide free economy shipping for these deeply discounted items.

Note: Free shipping is for Australia addresses only.

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What items don’t apply toward the minimum to receive free economy shipping?

For Australia addresses, free economy shipping is available when at least the minimum amount of merchandise is being shipped together. The following items do not apply towards the minimum:

  • Magazine Subscriptions (Print or Digital)
  • Virtual Products
  • Donations
  • Items with Special Shipping Charges

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What methods of payment can I use?

Your online payment options are MasterCard, Visa and JCB cards.

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When can I expect to receive my order?

Your order will be delivered within the timeframe defined by your chosen shipping option. For the exact details of your chosen shipping option, please read our delivery policy.

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I am not receiving email from your store.

The most common reason an email is not received from the bookstore is due to communication being blocked by a firewall or ISP. The emails may have been filtered into your email program’s junk folder as well. Please check your settings—ensure communication from AnswersInGenesis.com is approved.

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How do I find a specific item that I am looking for?

The easiest way to find a specific item is by using our search engine, located at the top, right-hand side of the store. You can enter in any defining information about the item: author, partial title, format, keywords, etc. If you still are unable to find what you are looking for, please send us an email. We may not carry the item, but would like to know what our customers are interested in.

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Where can I visit the AiG Bookstore in Australia?

Bookstore Location:
Unit 20
8 Riverland Dr.
Longanholme 4129

Bookstore Hours:
9 AM to 5 PM, Monday to Friday

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Contact AiG—Australia

Address

Answers in Genesis
PO Box 1441
Browns Plains BC
QLD 4118 Australia

Telephone

  • General Office: 0478 453 880

Email Us

If you have run into problems on our site or have a question you would like to ask, please use the form below to send us an email.

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Answers in Genesis is an apologetics ministry, dedicated to helping Christians defend their faith and proclaim the gospel of Jesus Christ.

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